UPDATE: Montgomery, Alabama’s Walgreens Pharmacy is earning widespread praise for its dedicated staff who navigate a whirlwind of demands in a busy environment. As the demand for pharmacy services skyrockets, the team at this 24-hour location proves day after day why they are indispensable.
With the ongoing challenges brought by the pandemic, the pharmacy is busier than ever. Reports indicate long lines, with at least eight cars often waiting in the drive-thru and numerous customers lined up inside. Pharmacy Manager Jeff Stacey, who has served the company for 20 years, describes the scene as “organized chaos,” a fitting term that staff members have embraced.
Stacey, overseeing operations for the past eight years at the Montgomery location, says, “Day-to-day operations, filling prescriptions, and dealing with problems—the buck stops with me.” His leadership is critical as his team faces the growing demands of patients, clinics, and insurance companies all at once.
Staff Pharmacist Stephanie McGinnis, also with 20 years of experience, reflects on the heightened stress levels in retail pharmacy since COVID-19 emerged. “We’re giving immunizations and doing COVID testing, which puts more demands on our staff,” she explained. Yet, her passion for helping others shines through as she enjoys making a difference in patients’ lives.
Certified Pharmacy Technician Sandy Macias, who has been with Walgreens for 10 years, exemplifies the heart of this hardworking team. Known for her friendly demeanor, she handles customer inquiries with grace, even when the atmosphere becomes tense. “I’m a people person, and I really like helping customers,” Macias stated. Her bilingual skills are a significant asset, as she frequently assists non-English speaking patients.
During peak hours, the pharmacy often sees a barrage of unique customer needs. Macias emphasizes the importance of empathy, saying, “Many customers are sick and have to wait in line. I try to put myself in their shoes, and that’s what helps me cope.” This perspective not only aids her in managing stress but also fosters a compassionate environment for those in need.
The Montgomery Walgreens team is a perfect example of dedication amid overwhelming challenges, reminding us all of the essential role pharmacists play in our health. As they continue to serve the community tirelessly, it’s crucial to recognize their effort. The next time you visit a pharmacy, consider extending a heartfelt “thank you” to the staff who work behind the scenes, often in chaotic conditions, to ensure we stay healthy.
As the healthcare landscape evolves, the commitment of pharmacy staff like those in Montgomery remains vital. With ongoing demands for services, their resilience and ability to adapt will be more important than ever in the coming months.
