Patients across Lancashire have provided valuable insights into their experiences with local general practitioner (GP) surgeries, highlighting those that excel in meeting their needs. This information comes from the latest GP Patient Survey, conducted by Ipsos on behalf of NHS England. The 2025 survey, which took place between January and March 2023, saw participation from more than 700,000 patients across England.
The survey aims to collect feedback on various aspects of healthcare, specifically focusing on how well practices address patient needs. Overall, the results indicate that a significant majority of patients feel satisfied with their care. Nationwide, 57% of respondents reported that their needs had “definitely” been met, while another 33% indicated that their needs were met “to some extent.”
Top Performing Surgeries in Lancashire
In Lancashire, several GP surgeries have distinguished themselves by achieving high satisfaction rates among patients. The ranking of these practices is based on the proportion of patients who reported that their needs were “definitely” met during their last appointment.
At the forefront is Slaidburn Health Centre in Clitheroe, which sent out 228 survey forms, achieving a response rate of 42%. An impressive 98% of respondents stated their needs were “definitely” met, while only 2% felt their needs were met “to some extent.”
Following closely is New Longton Surgery in Preston. This practice distributed 256 forms, resulting in a response rate of 47%. Here, 85% of patients affirmed that their needs were “definitely” met, and 11% reported partial satisfaction.
Another notable surgery is Withnell Health Centre in Chorley, which sent out 247 survey forms with a response rate of 38%. A substantial 80% of patients indicated that their needs were “definitely” met, while 19% said they were met “to some extent.”
The Village Surgeries, serving Croston and Eccleston, also received commendations. They distributed 369 surveys and achieved a response rate of 33%. Here, 77% of patients reported that their needs were “definitely” met, with 21% stating they were met “to some extent.”
Implications for Local Healthcare
The findings from the GP Patient Survey underscore the importance of patient feedback in shaping healthcare services. High satisfaction rates not only reflect the quality of care but also enhance the reputation of the practices involved.
As the NHS continues to focus on improving patient experiences, the feedback gathered through these surveys plays a crucial role in identifying best practices and areas for improvement. With the ongoing 2026 survey currently underway, further insights are anticipated, which may lead to enhanced healthcare services across the region.
The commitment of these GP surgeries to meet patient needs contributes significantly to the overall effectiveness of healthcare in Lancashire. As patients express their opinions through initiatives like the GP Patient Survey, healthcare providers are better equipped to respond to the evolving demands of the communities they serve.
